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Your Frequently Asked Questions will pop up here, check back in frequently!

When connecting or transferring data

  • Connection timed out message when connecting to MeluXina

    • Ensure you are using the correct port (8822), e.g. ssh -p 8822
    • Ensure that your organization is not blocking access to port 8822
    • Ensure that you are connecting to the master login address ( and not a specific login node (login[01-04] as it may be under maintenance
    • Check the MeluXina Weather Report for any ongoing platform events announced by our teams
  • Permission denied when using ssh -p 8822

    • Ensure you are using the correct SSH key
    • Ensure you have added your SSH key to the SSH agent, e.g. ssh-add ~/.ssh/id_ed25519_mlux
  • Too many authentication failures when using ssh -p 8822

    • You may have too many SSH keys (more than 6), ensure you use only the correct one e.g. with ssh -p 8822 -i ~/.ssh/id_ed25519_mlux -o "IdentitiesOnly yes" or by using both the IdentityFile ~/.ssh/id_ed25519_mlux and IdentitiesOnly yes directives in your .ssh/config file
  • Failed setting locale from environment variables when using ssh -p 8822

    • You may be using a special locale, try connecting with LC_ALL="en_US.UTF-8" ssh -p 8822

When starting jobs

  • Job submit/allocate failed: Invalid account or account/partition combination specified when starting a job with sbatch or salloc

    • Ensure that you are specifying the SLURM account (project) you will debit for the job, with -A ACCOUNT on the command line or #SBATCH -A ACCOUNT directive in the launcher script
  • Job submit/allocate failed: Time limit specification required, but not provided when starting a job with sbatch or salloc

    • Ensure that you are providing a time limit for your job, with -t timelimit or #SBATCH -t timelimit (timelimit in the HH:MM:SS specification)
  • My job is not starting

    • Jobs will wait in the queue with a PD (Pending) status until the SLURM job scheduler finds resources corresponding to your request and can launch your job, this is normal. In the squeue output, the NODELIST(REASON) column will show why the job is not yet started.
    • Common job reason codes:

      • Priority, One or more higher priority jobs are in queue for running. Your job will eventually run, you can check the estimated StartTime using scontrol show job $JOBID.
      • AssocGrpGRES, you are submitting a job to a partition you don't have access to.
      • AssocGrpGRESMinutes, you have insufficient node-hours on your monthly compute allocation for the partition you are requesting.
    • If the job seems not to start for a while check the MeluXina Weather Report for any ongoing platform events announced by our teams, and if no events are announced, raise a support ticket in our ServiceDesk

When running applications

  • -bash: module: command not found when trying to browse the software stack or load a module

    • Ensure you are not trying to run module commands on login nodes (all computing must be done on compute nodes, as login nodes do not have access to the EasyBuild modules system)
    • Ensure that your launcher script starts with #!/bin/bash -l (lowercase L), which enables the modules system
  • Open MPI's OFI driver detected multiple equidistant NICs from the current process message when using MPI code

    • The warning can be ignored, this will be solved in a future PMIx update
  • mm_posix.c:194 UCX ERROR open(file_name=/proc/9791/fd/41 flags=0x0) failed: No such file or directory when running MPI programs compiled with OpenMPI.

    • The problem will be solved by exporting the environment variable: export OMPI_MCA_pml=ucx.
  • My job cannot access a project home or scratch directory, and it used to work

    • Ensure that project folder's permissions (ls -l /path/to/directory) have not been changed and allow your access
    • Check the MeluXina Weather Report for any ongoing platform events announced by our teams (especially for the Data storage category)
  • My job is crashing, and it used to work

    • Ensure your environment (software you are using, input files, way of launching the jobs, etc.) has not changed
    • Ensure you have kept your software environment up-to-date with our production software stack releases
    • Ensure that you still have some space left in your home directory (see below)
    • Check the MeluXina Weather Report for any ongoing platform events announced by our teams
    • Raise a support ticket in our ServiceDesk and we will check together with you
  • I get an error message like OSError: [Errno 122] Disk quota exceeded

    • Your home directory might be full. Type myquota in your terminal when connected to a node (login or compute)
    • You might want to know which directories take more of the disk space
    • Sometimes, some of the space-conuming directories are hidden. This is the case for instance if you load a large pre-trained huggingface model without specifying where to store the model. Another example is pip which will by default store the installed packages in your home directory.
    • You can do the following to better understand the disk usage of your home directory:
(login/compute)$ cd $home
(login/compute)$ ncdu
  • My multi-gpu-nodes job shows slow bandwidth

    • If experiencing low bandwidth when using MPI with GPUs, the following variable might help increase bandwidth: UCX_MAX_RNDV_RAILS=1. See the following link here for more details.
    • If experiencing low bandwidth when using NCCL with GPUs, the following variable might help increase bandwidth: NCCL_CROSS_NIC=1. See the following link here for more details.
  • MPI/IO abnormally slow with OpenMPI.

    • OMPIO is included in OpenMPI and is used by default when invoking MPI/IO API functions starting with 2.x versions. However, OMPIO has proven to sometimes lead to severe bugs, data corruption and performance issues. Use OMPI_MCA_io=romio321 variable to switch to ROMIO component of the io framework in OpenMPI
  • IntelMPI job hangs If your application compiled with IntelMPI hangs with srun or mpirun during parallel execution, change OFI provider to verbs or psm3 or load libfabric module (will change the default OFI provider to psm3):

    • export I_MPI_OFI_PROVIDER=verbs or export I_MPI_OFI_PROVIDER=psm3
    • module load libfabric

When dealing with different Python version

Our different stacks provides different python versions. After a change in the default stack for instance, you might get an error message like the following one when running your script:

python: error while loading shared libraries: cannot open shared object file: No such file or directory

or import statement fail.

What happens is that you have probably installed a python module related to a python version, and then, by mistake try to import this module but from another python version.
Let's voluntarily triggers such a problem. After connecting to a login node with:

salloc -A lxp -p gpu --qos default -N 1 -t 8:00:0

do the following:

ml env/release/2023.1
ml Python/3.10.8-GCCcore-12.3.0 
ml cuDF/23.10.0-foss-2023a-CUDA-12.2.0-python-3.10.8 

Importing cudf should work seamlessly:

python -c "import cudf"

Let's now try to import cuDF from an IPython console. We start by loading the IPython module.

ml IPython/8.14.0-GCCcore-12.3.0 

The following have been reloaded with a version change:
  1) Python/3.10.8-GCCcore-12.3.0 => Python/3.11.3-GCCcore-12.3.0

Modules warns me that the Python module has been reloaded, but let's assume we did not see that. Typing ipython launches an interactive python session.

Python 3.11.3 (main, Nov 13 2023, 00:27:08) [GCC 12.3.0]
Type 'copyright', 'credits' or 'license' for more information
IPython 8.14.0 -- An enhanced Interactive Python. Type '?' for help.

As you can see from the prompt, ipython uses Python 3.11.3 but our cuDF module is dependent on Python 3.10.8! This is why when we try to import the cuDF module, an ImportError is raised:

In [1]: import cudf
ModuleNotFoundError                       Traceback (most recent call last)

So the bottomline is:

  • Ensure that you are working consistently with the same Python version through your workflow
  • Pay particular attention with pip, especially if you work with virtual environments. Do not hesitate to install modules using pip by prepending yourPythonVenv/bin -m pip install to your command.

Changing the directory in which pip installs modules

In the case where you do not want to use a venv, pip might quickly fill the space available in your $HOME directory when installing modules as it is the default installation location. If you want to avoid this situation, you can change the directory in which pip install packages by default.

First, add the directory in which you want to your $PYTHONPATH. If you want this to be permantenly the case, in your ~/.bashrc file do:

export DIR_PIP_INSTALL="/project/home/pxxxxxx/dir_where_you_want_pip_to_install/"

Do not forget to source ~/.bashrc once your modifications are done and to verify that the $PYTHONPATH variable contains the target directory we have set up. Then, you should be able to install the package you want in the directory of your choice by doing:

pip install --target=$DIR_PIP_INSTALL hdf

Important note:

In the case where you have critical IO operations and you have access to the scratch partition, do not hesitate to install the IO related modules in this partition to have some noticeable speedups for read/write operations. As an example:

pip install --target=$MYDIRINSCRATCH hdf

Of course, you should have defined $MYDIRINSCRATCH beforehands and added to your $PYTHONPATH. You can prepend it to your permanent $PYTHONPATH as above:

export DIR_PIP_INSTALL="/project/home/pxxxxxx/dir_where_you_want_pip_to_install/"
export MYDIRINSCRATCH="path_to_your_dir_in_scractch"

When citing us

  • Acknowledgements

    • Add us to your publications' acknowledgement sections using the following template:


    The simulations were performed on the Luxembourg national supercomputer MeluXina.
    The authors gratefully acknowledge the LuxProvide teams for their expert support.

  • Citing LuxProvide

    • Use the Luxprovide logo and the LuxProvide color palette:

Logo Color Palette
luxprovide_logo luxprovide_colorpalette

  • Citing MeluXina
    • Use the MeluXina logo and the MeluXina color palette:

Logo Color Palette
meluxina_logo meluxina_colorpalette